Frequently Asked Questions

Business Hours

Normal opening hours for our Trinidad office are Monday to Friday, from 8AM to 6PM and Saturdays 9AM to 1PM. Unless otherwise notified, we are closed on all Sundays and Public Holidays.

Our Miami Warehouse is open to receive cargo Monday to Friday, 8AM to 12PM, then 12:30PM to 4PM. Click for directions.

Click for directions to our office.

Payment Methods

Our delivery drivers can only accept Debit or Credit Card payments. Cash, Credit and Debit Card payments can be done at our office. Company Cheques will only be accepted after an approval process (contact us for details). We are unable to accept Personal Cheques.

Maximum Package Size

You can receive packages of just about any size. What you have to keep in mind is that we use air freight only. Items such as furniture and large appliances can be sent through ocean shipping.

Large items that we often ship via air for our customers include items such as computers, electronics, car parts, ready-to-assemble furniture; toys, etc. (Please ensure that all shipments are packaged properly as we will not accept liability for damage to goods due to improper packaging.)

Delivery Time

Packages that are received at our Miami facility are sent to POS within 48-72 hours of receiving. Local deliveries are generally performed within one to three business days after the cargo is cleared at the local Courier Bond facility.

We understand that you may not always be available for our first delivery attempt, so our couriers will try to coordinate subsequent attempts with you, but this may take several additional days.

Stopping A Package

Can you stop my package in Miami? I need to ship it back/elsewhere.

Stopping an item will incur a minimum US$10 fee which must be paid prior to the package's release. This applies to packages being stopped/halted for any reason including packages shipped accidentally, shipping a restricted item, holding for pickup by another individual. Only items delivered in a damaged/broken state to our Miami warehouse will be exempted from this fee.

Why is there a fee to stop a package?

Our Miami operation is focused on the quick processing and export of every package we receive. A large number of requests to pause the shipping process in order to divert items requires additional resources, hence this fee.

Flight Delays

Courier companies like us as well as a multitude of other companies rely heavily on the airlines for access to their limited space. Although we require a consistent, predictable service, there are times when the airlines reschedule our shipments in favor of perishable-item shipments and resume our service afterward.

The combination of fewer flights and increased shipping demand results in delays that we cannot control.

Flight delays are an inescapable occurrence. The only precaution to minimize the inconvenience is to shop early wherever possible.

Stopping A Package

Can you stop my package in Miami? I need to ship it back/elsewhere.

Stopping an item will incur a minimum US$10 fee which must be paid prior to the package's release. This applies to packages being stopped/halted for any reason including packages shipped accidentally, shipping a restricted item, holding for pickup by another individual. Only items delivered in a damaged/broken state to our Miami warehouse will be exempted from this fee.

Why is there a fee to stop a package?

Our Miami operation is focused on the quick processing and export of every package we receive. A large number of requests to pause the shipping process in order to divert items requires additional resources, hence this fee.

Item Collection in our Office

Can I choose which items I want to collect?

Packages must be collected in the order in which we received them (i.e. oldest packages first).

Can I send someone to collect on my behalf?

Yes, you can. Just email us at least one day in advance, specifying the person's name and whether he/she can collect all available items or specific items only. The person collecting must be able to provide your TC# and his/her valid photo ID.

Package Insurance

Insurance fees are USD$1.00 for every USD$100.00 of your item's original purchase value or part thereof. Any package received at our Miami warehouse without an invoice will only be insured for a maximum of USD$100.00. Your insurance fee covers televisions that were damaged while in transit from Miami. Please see the section below on Shipping TVs for more specific information.

Due to their extremely fragile nature, these items are not covered by insurance: Flatbed scanners, Microwave ovens, Monitors, or any other glass, porcelain, ceramic, cast-iron, or concrete products. Please note that shipping charges and taxes are not covered by the insurance and must be paid before a claim can be processed.

Shipping TVs

We pay special attention to handling and shipping your television, verifying the screen's integrity, and confirming power-up both in Miami and in Trinidad. This double-inspection is an involved process and attracts a small fee as shown on our Rates page.

All televisions are extremely fragile, but those measuring 50 inches and larger (including the 50-inch class) pose a special challenge mainly because of their dimensions. We temporarily hold these televisions in Miami and offer you the option of securing these larger sizes inside a wooden crate which provides additional reinforcement against the increased risk of damage during shipping. Crating is optional and has an associated fee (see our Rates page). The weight of the crate itself can add upwards of 50lbs to your shipment. However, the value of this protective option is undeniable.

Finally, Insurance must be active on your account to cover your television itself in the event it is damaged. Declining the option to crate will negate your insurance coverage against damage, but will still provide coverage if the item is lost in transit to Trinidad. Our shipping fees and taxes will remain payable as these are not covered by insurance.

Credit Card Billing Address

I can't use my local billing address on some websites

Don't worry, you can still shop at these websites. Just ask your bank to add your TC address as an auxiliary billing address to your credit card. This will speed up your checkout process since your billing and shipping address will be identical.

Phone Number Requested By Vendor

Online vendors require your personal telephone number so they can contact you if they need to confirm your order. The telephone number you provide should be the same one your bank has on file with the Credit Card you used for the purchase. The supplier most often uses this number for verification purposes. In most cases, you must include Trinidad's International Country Code (868) e.g. 868-123-4567.

Restricted Items

Items considered to be Dangerous Goods by the FAA will be put on hold in Miami and will not be sent until we receive further instructions from you and all appropriate paperwork has been filed and fees paid. These items include all aerosol cans and hazardous chemicals. Please note that shipping hazardous materials correctly is an expensive proposition. Here is a list of Restricted Items.

Where Is My Package?

USPS says my package was delivered. What's the delay?

Due to their extremely high volume of parcels, the United States Postal Service is unable to individually verify the status of every delivery. Therefore their records of your package being delivered to our warehouse can often be incorrect. WebSource is not liable for any delays for packages shipped via USPS.

I didn't ship with USPS, but my package is still delayed.

Some possible causes of such a delay are:

❗Your complete Trinity Couriers shipping address was not entered during online checkout.

❗The shipper did not label your package with your complete delivery address.

❗If your item is classified as a Restricted Export by US Customs, it can be detained in Miami pending the necessary documentation and approval. We will assist and advise you in such cases. However, it can be a lengthy and costly process depending on the item.

Trinity Couriers is not responsible for any package delayed for the above reasons. However, by Prealerting all your packages upon initial purchase, you can help us minimise these types of delays.

Fuel Surcharge

A fuel surcharge is imposed on all carriers by all shippers (ocean and air).

We at Trinity Couriers remain committed to serving you our valued customers in the best way possible keeping our "rate per pound" as low as possible.

VAT on Local Handling

This tax has been imposed by the Inland Revenue Division of the Ministry of Finance and applies to all skybox providers. We list it on our invoices for transparency purposes.

Uncollected Items

You can request that we hold your item for a short duration if you are unavailable e.g. due to overseas travel. However, we ask that all reasonable efforts be made to remit payment and facilitate the collection of your items within 30 days. It helps us to keep our service running efficiently as our warehouse space remains manageable.

We also ask for your understanding that we have already covered numerous costs to receive, ship, and pay Customs taxes to have your item available. While we do not currently charge rental fees for uncollected items, we will pursue an appropriate avenue to recover payment for items remaining for an undue timeframe.

Hazardous Materials

There are countless items that can be purchased easily online but are dangerous to be shipped via air cargo. The US Federal Aviation Authority has strict rules on the handling of such cargo. As a rule of thumb these types of items are considered hazardous: pressurized tins, flammable or easily combustible items, chemicals that emit harsh odors or cannot be safely handled without safety gear, and items with alcohol listed as the first ingredient. There are many other items that may seem harmless but are still unsafe for shipment via air. We advise you to contact us prior to shipping any item if you are unsure of its classification.

Business Hours

Normal opening hours for our Trinidad office are Monday to Friday, from 8AM to 6PM and Saturdays 9AM to 1PM. Unless otherwise notified, we are closed on all Sundays and Public Holidays.

Our Miami Warehouse is open to receive cargo Monday to Friday, 8AM to 12PM, then 12:30PM to 4PM. Click for directions.

Click for directions to our office.

Payment Methods

Our delivery drivers can only accept Debit or Credit Card payments. Cash, Credit and Debit Card payments can be done at our office. Company Cheques will only be accepted after an approval process (contact us for details). We are unable to accept Personal Cheques.

Maximum Package Size

You can receive packages of just about any size. What you have to keep in mind is that we use air freight only. Items such as furniture and large appliances can be sent through ocean shipping.

Large items that we often ship via air for our customers include items such as computers, electronics, car parts, ready-to-assemble furniture; toys, etc. (Please ensure that all shipments are packaged properly as we will not accept liability for damage to goods due to improper packaging.)

Delivery Time

Packages that are received at our Miami facility are sent to POS within 48-72 hours of receiving. Local deliveries are generally performed within one to three business days after the cargo is cleared at the local Courier Bond facility.

We understand that you may not always be available for our first delivery attempt, so our couriers will try to coordinate subsequent attempts with you, but this may take several additional days.

Stopping A Package

Can you stop my package in Miami? I need to ship it back/elsewhere.

Stopping an item will incur a minimum US$10 fee which must be paid prior to the package's release. This applies to packages being stopped/halted for any reason including packages shipped accidentally, shipping a restricted item, holding for pickup by another individual. Only items delivered in a damaged/broken state to our Miami warehouse will be exempted from this fee.

Why is there a fee to stop a package?

Our Miami operation is focused on the quick processing and export of every package we receive. A large number of requests to pause the shipping process in order to divert items requires additional resources, hence this fee.

Flight Delays

Courier companies like us as well as a multitude of other companies rely heavily on the airlines for access to their limited space. Although we require a consistent, predictable service, there are times when the airlines reschedule our shipments in favor of perishable-item shipments and resume our service afterward.

The combination of fewer flights and increased shipping demand results in delays that we cannot control.

Flight delays are an inescapable occurrence. The only precaution to minimize the inconvenience is to shop early wherever possible.

Stopping A Package

Can you stop my package in Miami? I need to ship it back/elsewhere.

Stopping an item will incur a minimum US$10 fee which must be paid prior to the package's release. This applies to packages being stopped/halted for any reason including packages shipped accidentally, shipping a restricted item, holding for pickup by another individual. Only items delivered in a damaged/broken state to our Miami warehouse will be exempted from this fee.

Why is there a fee to stop a package?

Our Miami operation is focused on the quick processing and export of every package we receive. A large number of requests to pause the shipping process in order to divert items requires additional resources, hence this fee.

Item Collection in our Office

Can I choose which items I want to collect?

Packages must be collected in the order in which we received them (i.e. oldest packages first).

Can I send someone to collect on my behalf?

Yes, you can. Just email us at least one day in advance, specifying the person's name and whether he/she can collect all available items or specific items only. The person collecting must be able to provide your TC# and his/her valid photo ID.

Package Insurance

Insurance fees are USD$1.00 for every USD$100.00 of your item's original purchase value or part thereof. Any package received at our Miami warehouse without an invoice will only be insured for a maximum of USD$100.00. Your insurance fee covers televisions that were damaged while in transit from Miami. Please see the section below on Shipping TVs for more specific information.

Due to their extremely fragile nature, these items are not covered by insurance: Flatbed scanners, Microwave ovens, Monitors, or any other glass, porcelain, ceramic, cast-iron, or concrete products. Please note that shipping charges and taxes are not covered by the insurance and must be paid before a claim can be processed.

Shipping TVs

We pay special attention to handling and shipping your television, verifying the screen's integrity, and confirming power-up both in Miami and in Trinidad. This double-inspection is an involved process and attracts a small fee as shown on our Rates page.

All televisions are extremely fragile, but those measuring 50 inches and larger (including the 50-inch class) pose a special challenge mainly because of their dimensions. We temporarily hold these televisions in Miami and offer you the option of securing these larger sizes inside a wooden crate which provides additional reinforcement against the increased risk of damage during shipping. Crating is optional and has an associated fee (see our Rates page). The weight of the crate itself can add upwards of 50lbs to your shipment. However, the value of this protective option is undeniable.

Finally, Insurance must be active on your account to cover your television itself in the event it is damaged. Declining the option to crate will negate your insurance coverage against damage, but will still provide coverage if the item is lost in transit to Trinidad. Our shipping fees and taxes will remain payable as these are not covered by insurance.

Credit Card Billing Address

I can't use my local billing address on some websites

Don't worry, you can still shop at these websites. Just ask your bank to add your TC address as an auxiliary billing address to your credit card. This will speed up your checkout process since your billing and shipping address will be identical.

Phone Number Requested By Vendor

Online vendors require your personal telephone number so they can contact you if they need to confirm your order. The telephone number you provide should be the same one your bank has on file with the Credit Card you used for the purchase. The supplier most often uses this number for verification purposes. In most cases, you must include Trinidad's International Country Code (868) e.g. 868-123-4567.

Restricted Items

Items considered to be Dangerous Goods by the FAA will be put on hold in Miami and will not be sent until we receive further instructions from you and all appropriate paperwork has been filed and fees paid. These items include all aerosol cans and hazardous chemicals. Please note that shipping hazardous materials correctly is an expensive proposition. Here is a list of Restricted Items.

Where Is My Package?

USPS says my package was delivered. What's the delay?

Due to their extremely high volume of parcels, the United States Postal Service is unable to individually verify the status of every delivery. Therefore their records of your package being delivered to our warehouse can often be incorrect. WebSource is not liable for any delays for packages shipped via USPS.

I didn't ship with USPS, but my package is still delayed.

Some possible causes of such a delay are:

❗Your complete Trinity Couriers shipping address was not entered during online checkout.

❗The shipper did not label your package with your complete delivery address.

❗If your item is classified as a Restricted Export by US Customs, it can be detained in Miami pending the necessary documentation and approval. We will assist and advise you in such cases. However, it can be a lengthy and costly process depending on the item.

Trinity Couriers is not responsible for any package delayed for the above reasons. However, by Prealerting all your packages upon initial purchase, you can help us minimise these types of delays.

Fuel Surcharge

A fuel surcharge is imposed on all carriers by all shippers (ocean and air).

We at Trinity Couriers remain committed to serving you our valued customers in the best way possible keeping our "rate per pound" as low as possible.

VAT on Local Handling

This tax has been imposed by the Inland Revenue Division of the Ministry of Finance and applies to all skybox providers. We list it on our invoices for transparency purposes.

Uncollected Items

You can request that we hold your item for a short duration if you are unavailable e.g. due to overseas travel. However, we ask that all reasonable efforts be made to remit payment and facilitate the collection of your items within 30 days. It helps us to keep our service running efficiently as our warehouse space remains manageable.

We also ask for your understanding that we have already covered numerous costs to receive, ship, and pay Customs taxes to have your item available. While we do not currently charge rental fees for uncollected items, we will pursue an appropriate avenue to recover payment for items remaining for an undue timeframe.

Hazardous Materials

There are countless items that can be purchased easily online but are dangerous to be shipped via air cargo. The US Federal Aviation Authority has strict rules on the handling of such cargo. As a rule of thumb these types of items are considered hazardous: pressurized tins, flammable or easily combustible items, chemicals that emit harsh odors or cannot be safely handled without safety gear, and items with alcohol listed as the first ingredient. There are many other items that may seem harmless but are still unsafe for shipment via air. We advise you to contact us prior to shipping any item if you are unsure of its classification.